Returns / Refunds
Correct Parts Supplied
If the parts that have been purchased are correct as per your order, we will refund the cost of the product minus a handling charge, which can be up to 15%. Carriage charges will also be deducted from your order. Please note that the buyer is responsible for all carriage charges when returning the product. Refunds can only be given if products are returned in their original packaging and in ‘as new’ condition.
Once a special non-stock order has been processed (usually 24 hours) the cancellation of non-stock parts cannot be accepted.
Incomplete/Damaged or Faulty Deliveries
If goods are delivered incomplete, have been damaged in transit or are faulty R-Tec LTD reserves the right to replace the product. Any damages or shortages must be reported to RTecShop.com within 24 Hours of receipt.
All products are checked before dispatch (including all vehicle lamps). Any products that arrive to the customer damaged or broken must be returned in full (including all broken pieces) otherwise no credit or replacement will be given. If the goods have been damaged in transit and are faulty we reserve the right to replace the product.
If the purchase is incomplete damaged or faulty, and a refund is required, then a handling charge of up to 15% will be deducted from the order value. Please note that the customer is responsible for the return carriage charges.
If an order sent to the buyer is found to be faulty or damaged, a replacement will not be sent out until the faulty item's are returned in full. If a product is required urgently, we may suggest the purchase of another unit until the faulty item's are received. The item will then be credited.
Incorrect/Faulty parts supplied
If we have wrongly supplied parts we will at first try to supply the correct parts to you. If the correct products are not available we will reimburse the full purchase price if within 14 days. R-Tec Auto Design is not responsible for any labour charges incurred during the fitment, or removal of suspected incorrect ordered or supplied parts.
Product Exchanges / Returns and Wheel Warranty
If you wish to return a product for exchange then we reserve the right to deduct our initial shipping fee. (The handling charge is to offset the costs incurred by us in processing credit cards and packaging and shipping your order as requested).
We can only accecpt returns for products which are undamaged and the packaging is in a re-saleable condition. The following Goods may not be returned to us for credit:
(a) Goods which have been specially ordered at your request;
(b) Electrical parts;
(c) Glass parts;
(d) Hazardous parts where the seals are not intact;
(e) Hazardous/explosive parts (and any parts included in the Dangerous Goods Act) that are not in their original packaging;
(f) Goods that have already been used or fitted;
(g) Goods with damaged original packaging and/or which are not in a resalable condition;
(h) Goods which were purchased as part of a promotion or marketing campaign;
(h) any other Goods identified to you by us or our Agent.
Please note we are unable to accecpt returns on wheels which have been damaged, kerbed or washed with acid-based cleaning products. We reserve to right to PH test wheels and inspect wheels for damage prior to any refund or warranty replacement.
Wheel Warranty: Please be careful not to kerb your alloy wheels or damage them in any way as this will void the manufactures warranty.
If you wish to return any item then please follow these basic steps:
Contact us via e-mail or telephone for clearance. The member of staff will give you their name for authorisation.
Send the goods with a accompanied letter explaining the reason for return, and a copy of the receipt to the following address: Returns Dept, R-Tec Warehouse, Lyon Way, Hatfield Road, St Albans, Herts, AL4 0QU.
We never delay refunds - They are normally actioned the same day, buy may take upto 3 working days for the bank to process.
Return Items Lost In Transit
We cannot be held responsible for packages lost in transit: as you are responsible for returning the item/items to us. We recommend sending the package by Recorded/Special Delivery.
All items for sale on this website are covered by a manufacturer’s warranted or our own guarantee. Every item unless stated is covered for at least 6 months unlimited mileage (from the date of invoice) – some items are longer. Guarantees and warranties cover manufacturing defects and not misuse or abuse.
Goods returned under warranty must be accompanied by a valid proof of purchase and will be dealt with as a matter of priority with the manufacturer, for quality control purposes and to establish whether the cause is a genuine manufacturing fault.
R-Tec Auto Design is not responsible for any carriage charges or labour charges incurred during the fitment, or removal of suspected faulty, incorrectly ordered or supplied parts. All warranty claims are classed as return to base warranty.
Painted alloy wheels have a 6-month warranty, unless otherwise stated. This is only valid if they have been cleaned regularly, have not been kerbed and have no stone chips etc that have broken the lacquer.
We suggest commercial wheel cleaners are not used on Alloy or Chrome wheels. Wheel manufacturers are so adamant about the potential damage from wheel cleaners that the use of these will void the manufacturers warranty. Never pressure wash alloy wheels as this can badly affect the paint and will also void the warranty. We would recommend washing alloy wheels at least twice a week with normal car wash solution.
Chrome wheels have no warranty owing to UK adverse weather conditions and suggest during the winter chrome wheels should be removed to avoid deterioration.
Alloy wheels, especially polished or non-metallic plated wheels require special cleaning.
We suggest the use of commercial wheel cleaners is avoided, as wheel manufacturers are so adamant about the potential damage from wheel cleaners that the use of these will void the manufacturers warranty. Never pressure wash alloy wheels as this can badly affect the paint and will also void the warranty. We would recommend washing alloy wheels at least twice a week with normal car wash solution.
Complaints & Queries
R-Tec Auto Design always takes its relationships with customers seriously. We always try to offer a first-class level of service. If you are not happy with any aspect of our service or if you have any queries or comments then please let us know.
We aim to reply to emails within one working day of receipt whether they’re general enquiries or complaints. Please e-mail firstname.lastname@example.org or call 01727 790100 Mon-Sat