These conditions apply to your use of our Website and any products therein. By accessing this Website, you agree to be bound by them.
'Conditions' means these terms and conditions: 'Personal Information' means any personal details provided by you via the Website; 'User(s)' means (a) user(s) of the Website either collectively or individually, as the context requires; 'We/us/our' means R-TEC, 'Website' means the website located at www.rtecshop.com or any subsequent URL which may replace it; and 'You/your' means you as a user of the Website.
You agree to be fully responsible for (and fully indemnify us against) all claims, liability, damages, losses, costs and expenses, including legal fees, suffered by us and arising out of any breach of the Conditions by you or any other liabilities arising out of your use of the Website, or products therein, or the use by any other person accessing the Website using your PC or internet access account, or the products therein.
We reserve the right to: modify or withdraw, temporarily or permanently, the Website (or any part thereof) with or without notice to you and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the Website; and/or the products therein, and/or change these Conditions from time to time, and your continued use of the Website (or any part thereof) following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the Conditions have been changed. If you do not agree to any change to the Conditions then you must immediately stop using the Website.
In an attempt to provide increased value to our Users, we may provide links to other websites or resources. You acknowledge and agree that we are not responsible for the availability of such external sites or resources, and do not endorse and are not responsible or liable, directly or indirectly, for the privacy practices or the content (including misrepresentative or defamatory content) of such websites, including (without limitation) any advertising, products or other materials or services on or available from such websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such content, goods or services available on such external sites or resources.
In the unlikely event you've seen the price cheaper at an online retailer or a store, we offer a price match system. Surely you would prefer to buy from a reputable store instead of a online bedroom seller.
We go to great lengths and huge expense to keep as much stock on site at all our store and workshop and for our valued customers.
To take away immediately: Please be sure when checking out our competition that the stock you are interested in actually exists!
A few simple terms and conditions apply:
You may send us notices under or in connection with these Conditions: by post to: R-Tec Auto Design , Lyon Way , Hatfield Road , St Albans, Herts , AL4 0QU. By email to: SALES@rtecSHOP.com. Proof of sending does not guarantee our receipt of your notice, you must ensure that you have received an acknowledgement from us, which will be sent within 5 working days of our receipt and should be retained by you.
We have the right, but not the obligation, to monitor any activity and content associated with the Website. We may investigate any reported violation of these Conditions or complaints and take any action that we deem appropriate (which may include, but is not limited to, issuing warnings, suspending, terminating or attaching conditions to your access and/or removing any materials from the Website).
You acknowledge and agree that all copyright, trademarks and all other intellectual property rights in all material or content supplied as part of the Website shall remain at all times vested in us or our licensors. You are permitted to use this material only as expressly authorised by us. The Website is Copyright of R-TEC. All rights reserved.
If any part of the Conditions shall be deemed unlawful, void or for any reason unenforceable, then that provision shall be deemed to be severable from these Conditions and shall not effect the validity and enforceability of any of the remaining provisions of the Conditions.
Limitation of liability while we will use reasonable endeavours to verify the accuracy of any information we place on our website rtecshop.com, we make no warranties, whether express or implied in relation to its accuracy.
The Website is provided on an 'as is' and 'as available' basis without any representation or endorsement. Unless specified in separate terms and conditions related to a particular product or service, we make no warranties of any kind, whether express or implied, in relation to the Website, or products or services offered on the Website whether by us or on our behalf including but not limited to, implied warranties of satisfactory quality, fitness for a particular purpose, non-infringement, accuracy, compatibility, security, completeness, or condition or any implied warranty arising from course of dealing or usage or trade. Unless specified in separate terms and conditions related to a particular product or service, we make no warranty that the Website or products or services offered on the Website whether by us or on our behalf will meet your requirements or will be uninterrupted, timely, secure or error-free, that defects will be corrected, or that the Website or the server that makes it available or products or services offered on the Website whether by us or on our behalf are accurate, or reliable. We will not be responsible or liable to you for any loss of content or material as a result of your visit to or purchase from our Website. Notwithstanding any other provision in the Conditions, nothing shall limit your rights as a consumer under United Kingdom law. You acknowledge that we cannot guarantee and therefore shall not be in any way responsible for the security or privacy of the Website and any information provided to or taken from the Website by you. We will not be liable in contract, tort or otherwise if you incur loss or damage connecting to the Website through a third party's hyper-text link. We will not be liable, in contract, tort (including, without limitation, negligence), pre-contract or other representations (other than fraudulent misrepresentations) or otherwise out of or in connection with the Website or products or services offered on the Website whether by us or on our behalf for any economic losses (including without limitation loss of revenues, profits, contracts, business or anticipated savings); or any loss of goodwill or reputation; or any special or indirect or consequential losses; in any case whether or not such losses were within the contemplation of either of us at the date on which the event giving rise to the loss occurred. Nothing in the Conditions shall exclude or limit our liability for death or personal injury resulting from our negligence or that of our servants, agents or employees, or products supplied.
Each provision of these Conditions shall be construed as separately applying and surviving even if for any reason one or other of those provisions is held to be inapplicable or unenforceable in any circumstances.
Nothing shall be construed as a waiver by us of any preceding or succeeding breach of any provision.
These Conditions (as amended from time to time) contain the entire agreement between you and us relating to the subject matter covered and supersede any previous agreements, arrangements, undertakings or proposals, written or oral, between you and us in relation to such matters. No oral explanation or oral information given by either of us shall alter the interpretation of these Conditions. You confirm that, in agreeing to accept these Conditions, you have not relied on any representation save insofar as the same has expressly been made a representation in these Conditions and you agree that you shall have no remedy in respect of any misrepresentation which has not become a term of these Conditions save that your agreement contained in this Clause shall not apply in respect of any fraudulent misrepresentation whether or not such has become a term of these Conditions.
The Conditions will be exclusively governed by and construed in accordance with the laws of United Kingdom whose Courts will have exclusive jurisdiction in any dispute, save that we have the right, at our sole discretion, to commence and pursue proceedings in alternative jurisdictions.
A contract of sale shall be deemed to exist between R-TEC and you when you receive a confirmation of order from us or an invoice. You must check that the order details, invoice and delivery address are correct and notify us immediately of any discrepancies. We advise that you print a copy of this confirmation for your own records.
You may cancel your order with us anytime upto 7 days after day of delivery and any payment made will be refunded, providing the goods have been ordered from stock. Send us an email with your order number, name and address to cancel. Upon receipt of stock item goods you may return them, at your own cost, as mentioned within 7 working days. They must be unused and in the original packaging. Providing these conditions are met we will refund the cost of the received goods only. Refunds are made via the same method used for the original payment. This means that the cost of delivery can not and will not be refunded. We can arrange collection on your behalf but the costs involved with doing so will be deducted from your refund.
Please Note: These conditions do not apply for the return of faulty / damaged goods (see below).
Special consignments / orders or pre-orders cannot be cancelled once the order has been accepted as we often pay for them in advance and by the nature of a special order generally means that it is an item that we do not stock due to its popularity and therefore will be difficult to re-sell.
We aim to despatch goods within 24hrs of completion of payment process for orders paid by credit/debit card or postal order.
We will post items via the delivery method selected however we accept no responsibility for loss, damage or late delivery through no fault of our own. In certain cases it may be possible to claim compensation for lost items however we need to be notified within 14 days that the product has not arrived else we will not be able to claim and you may lose the money spent on that lost item. In the exceptional circumstances where we find we are at fault ie. lost order, we will send the item and refund all postage costs.
The following applies to goods ordered over the value of £50 or of a large nature items below will generally be dispatched via the Royal Mail Network or business post.
All goods over £50 are delivered via carrier service, between 8:30am and 5:30pm Monday - Friday, and require a signature upon receipt and the following applies:
UK Mainland Customers - Delivery is made by carrier, If you cannot arrange for someone to be available to sign for the goods, please let us know immediately for an alternative delivery date or alternative delivery address to be scheduled.
UK Offshore Customers/EU Customers – Unfortunatley we DO NOT send overseas.
These are priced per item based on weight and value, Special rates apply for bulk orders. We reserve the right even after confirming your online order via email to obtain quotes from delivery companies for the cost of delivery of your item and if delivery cost is found to be more than the price previously charged to give you the option to pay the extra to have it delivered or to have a full refund. We will not be obligated to deliver the item at the previously charged price and put us in a loss making situation.
We will refund monies for any product ordered in error as long as it is returned to us at your expense and it is received in the same 'New' condition that it left us in. The cost for delivery to you will not be refunded this will be deducted from your refund at the exact cost to us.
You must take responsibility for checking over the goods and unpacking whilst the delivery driver waits if necessary. In the unlikely event that the goods received are faulty or damaged, you must sign for the goods as damaged. If you sign to say that they are received in good condition we must assume that they were in good condition when delivered or you have confirmed acceptance of the goods in this damaged condition and we will not be able to rectify any fault how so ever caused or make any payments of compensation. You must notify us within 24 working hours of delivery by email or telephone or else a damage claim may not be possible. Depending upon the extent of the fault / damage, you may be sent a replacement you will be asked to return the goods in their original packaging (where possible) to our address R-Tec Auto Design , Lyon way , Hatfield Road , St Albans , Herts , AL4 0QU. In the event that you are asked to return the goods, you will be offered a refund or replacement, providing there is no evidence of misuse.
We offer a 12 month warranty on all our accessory products. Some Alloy wheels are only offered with a 6 months warranty.
Should the part fail due to neglect, abuse, accident, corrosion, lack of regular maintenance or modifications not approved by R-tec Auto Design in writing, then all parts of the warranty will be VOID.
In order not to invalidate the manufacturer’s warranty, all vehicles purchased must be regularly maintained in line with the manufacturers guidelines.
All warranties offered on parts or labour will be 'return to base' (RTB) warranty. That is, the customer is responsible for returning the product or vehicle to our workshop immediately. If the product breaks down due to faulty manufacturing or in normal use, (in addition to the manufacturers warranty) you must firstly contact our store by telephone and/or email. Explain to us what the exact problem is and we will then advise what the next steps should be. Please note we will not pay for labour by a third party (including other Workshops/Garages) for repairs to faulty items we have fitted or supplied before we have inspected the part / fault. For buyers who wish the item to be returned to them, the postage and packing fee will be required to be paid when the item is returned. Please contact us for a Returns Number before returning any item (firstname.lastname@example.org). When we accept the return of a product for repair we will where possible use our own labour force to make the repair on occasion the item may need to go back to the manufacturer in this instance we'll organise for the product to be sent back to the relevant manufacturer or distributor. Due to the process and logistics involved, it may take up to 6 weeks for a product to be received, sent to the relevant manufacturer for repair, returned to us and then finally sent back to the customer, however the average time is 4 weeks.
Inappropriate use, incorrect operation or a fault created through incorrect fitting- (e.g. The warranty does not cover impact damage, hazardous liquid damage, exposure to extreme heat/cold or other damage caused by acts of God or incorrect fitment) or Vandalism- Damage caused by others.
We can only accept returns for products which are undamaged and the packaging is in a re-saleable condition. The following Goods may not be returned to us for credit:
(a) Goods which have been specially ordered at your request;
(b) Electrical parts;
(c) Glass parts;
(d) Hazardous parts where the seals are not intact;
(e) Hazardous/explosive parts (and any parts included in the Dangerous Goods Act) that are not in their original packaging;
(f) Goods that have already been used or fitted;
(g) Goods with damaged original packaging and/or which are not in a resalable condition;
(h) Goods which were purchased as part of a promotion or marketing campaign;
(i) any other Goods identified to you by us or our Agent.
Please note we are unable to accept returns on wheels which have been damaged, kerbed or washed with acid-based cleaning products. We reserve to right to PH test wheels and inspect wheels for damage prior to any refund or warranty replacement.
Wheel Warranty: Please be careful not to kerb your alloy wheels or damage them in any way as this will void the manufactures warranty.
Glass & Paint - Any item that contains glass or is painted will be covered but the glass and paint itself can not be covered under warranty as this is considered Fragile and could be broken, damaged or scratched in numerous ways.
Should you remove or require us to remove any item once fitted we will not be held responsible to 'make good' any holes or modifications that were required during the fitting process.
Guarantees: In Respect of guarantees with regard to products and price notification should be put in writing and mailed to our Customer Services Manager at our address displayed at the bottom of each page of our website within 7 days of delivery of the item or should it be a fault within 7 days of discovering the fault.
R-Tec Auto Design is not responsible for any carriage charges, labour charges, travel or fuel expenses incurred during the fitment, or removal of suspected faulty, incorrectly ordered or supplied parts. All warranty claims are classed as return to base warranty.
After Purchasing Replacement Alloy wheel / Tyres from us any old wheels or tyres left at R-Tec Auto Design for collection at a later date will only be stored for a maximum of 7 days inside and up-to 2 weeks outside after the purchase invoice date, after which time they will be disposed of, with no liability to R-Tec Auto Design or our staff however valuable they may of been.
Please be careful not to kerb your alloy wheels and damage them in any way as this will void the manufactures warranty. R-Tec Auto Design will be unable to offer any returns for wheels which have been damaged or kerbed.
Please notification is also shown on signs within our store, on the back of your invoice and on the alloy wheel care sheet left in your vehicle.
Pictures and images throughout this site are used for illustration purposes only, from time to time product packaging may vary slightly and where first aid items are concerned the contents may differ however the item you receive will have the same monetary value as the item you ordered. Every effort is made to keep our website constantly updated.
Errors and Emissions Excluded. This DOES NOT affect your statutory rights in anyway.